Return Policy

Formax prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.

Formax guarantee you that the product you purchase carries a warranty for a specified period of time. This warranty can only be claimed from Formax Service Center. All returned items must be in their original box and include packing material, manuals and all accessories.

Most of the products sold by Formax are subject to a manufacturer’s warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. We will repair free of charge any part(s) of the product if the defect is due to manufacturing faults. To obtain information regarding manufacturer’s warranties, please refer to our warranty page or the manufacturers website.

NO RETURNS OR EXCHANGES FOR:

  • Product is returned incomplete or defaced
  • All consumable items (e.g., tonners, cartridges, CD, DVDs, etc.) once unwrapped
  • Returned items with a different serial number from what was originally sent
  • Warranty cards are filled out
  • You (purchaser) do not have your original receipt (No copies or facsimiles will be accepted)

CUSTOM CONFIGURATIONS or ENGRAVED ITEMS:

No returns or refunds will be made for items that are special ordered for you, are for unusual custom configurations of systems or for items that have been engraved.

SOFTWARE:

No returns accepted on opened software. 7 day limit on the return of unopened software. Defective software may be returned within 7 days of invoice date only for exchange of same title. All licensing sales are final.

DAMAGED SHIPMENTS:

If your shipment arrives damaged: You must note the damage on the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in, and notify Formax immediately to arrange for a carrier inspection and pick up of damaged merchandise.

HOW TO RETURN PRODUCTS:

Please contact Formax within 14 days of shipment for a Return Authorization (RA) number before returning your product to Formax. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Once an item arrives at Formax, we will immediately send a replacement or issue a refund. Returns must be made within 15 days of Return Authorization being provided.

Shipping charges:

Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We strongly recommend you fully insure your return shipment in case of loss or damage.